FAQ

Do you offer free shipping?

Yes! Every order ships free - no minimum required. Orders ship in 7-10 business days.

How do I handle the frozen product when it arrives?

Your product will arrive securely packed and frozen. Immediately unpack and place the bag into the freezer for at least an hour before consuming.

Do I need to temper the product from the freezer before eating?

No. Tempering is not necessary. You can open the bag and snack away. However, if you find that you prefer a softer bite, waiting a few minutes before eating is fine as well.

Are there any allergens?

CONTAINS MILK, SOY; MAY CONTAIN WHEAT, EGG, PEANUT, TREENUTS, FISH, CRUSTACEA, MOLLUSK, AND SESAME INGREDIENTS.

Why does your allergen statement contain so many allergens?

Our product is produced in a Pilot Plant facility that handles all allergens and doesn't have designated receiving zones and/or production lines for each product. We cross-label out of an abundance of caution due to the potential for cross contamination during processing.

Where are you available for purchase?

Currently, Delightly is available exclusively through our website. However, we are working on expanding to retail stores possibly near you. Be sure to sign up for our newsletter to stay updated on when we’ll be in your area!

Do you offer refunds?

Yes, we offer refunds on damaged items. If you’re unsatisfied with your purchase, email us at support@eatdelightly.com within 30 days, and we’ll assist you with your request. Please include your order number and a photo of the issue for faster processing.

How long until my item is shipped?

Once your order is placed, it typically ships within 7-10 business days. You’ll receive an email with tracking information as soon as it’s on its way. Please note that shipping times may vary depending on location.

How many can I purchase?

Because of our small batch production and the expected demand, we are currently limiting purchases to 1 bag per customer.

Have any more questions or suggestions?

We’d love to hear from you! Email us at hello@eatdelightly.com with any additional questions, feedback, or suggestions. Your input helps us make Delightly even better!